Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
convenient subway access
attentive service
noisy surroundings
far from inner city
7.4/10
Very good
Rooms
7.7
Location
6.7
Service
8.7
Dining
7.0
Guest reviews
7.4/10
based on 5 reviews
4/5
based on 1029 reviews
7.6
7.6/10 based on 2533 reviews
#56 of 334 hotels in Hamburg based on Tripadvisor
Donald
United Kingdom,
April
2024
7.0/10
The hotel faces the back with modern and fresh reception but is unbearably noisy and overlooks the road outside. The service, though, was attentive and kind with very helpful breakfast staff. The location, while actually in Horn, Hamburg, is not far from the Subway station but is quite far from the inner city and a bit questionable in the evening. The dining at the Bakery is rather costly but does include hot food. The facilities were adequate.
Rooms
7.0
Despite the noisy surroundings, the room was clean and comfortable.
Service
8.0
The service was attentive and kind, and the breakfast staff were very helpful.
Location
6.0
The location in Horn, Hamburg, is convenient for subway access but a bit far from the inner city.
Dining
7.0
The dining at the Bakery was rather costly but included a good range of hot dishes.
Facilities
7.0
The facilities were adequate.
convenient subway access
noisy surroundings
Michelle
United Kingdom,
November
2023
7.8/10
My stay at the hotel was delightful, with a nice view of the racecourse and park from the room. The room was well-equipped with everything I needed, although the mini-bar was a bit noisy. It was pleasantly quiet except for that. The location, close to the metro and bus, offered convenience, but the surroundings were not the most appealing. The service was top-notch; the staff was friendly, helpful, and even went the extra mile to provide sightseeing tips in Hamburg along with a free map. The dining experience was quite good with a variety of food options, although it may not be the best for vegetarians. The facilities met my expectations, and overall, it was a good value for money.
Rooms
8.0
My room had a nice view of the racecourse and park, and it was equipped with everything I needed. It was quiet, except for the noisy mini-bar.
Service
9.0
The staff was friendly, helpful, and well-versed in English. They provided great guidance on sightseeing in Hamburg and even offered a personalized Omelette at no extra cost.
Location
7.0
The hotel's proximity to the metro and bus stations made it convenient for transportation. However, the immediate surroundings could be more appealing.
Dining
7.0
The dining experience offered a good variety of food options, but it may not be the best for vegetarians.
Facilities
8.0
The facilities provided met my needs during the stay.
Helpful staff
Noisy mini-bar
Benjamin
United Kingdom,
May
2023
7.8/10
The hotel is located on the outskirts of Hamburg, with easy access to the city center via U Bahn. The rooms facing the Rennbahn at the fourth floor are a bit pricey but offer a unique view. The service is incredibly friendly and helpful, especially with breakfast needs for lactose intolerant guests. The dining experience is diverse but can be a bit costly. The facilities are well-equipped and cater to various needs.
Rooms
8.0
The rooms facing the Rennbahn at the fourth floor were expensive but offered a unique view.
Service
9.0
The service was very friendly and helpful, especially when catering to lactose intolerant guests' needs during breakfast.
Location
7.0
The hotel is located at the outskirts of Hamburg with easy access to the city center via U Bahn.
Dining
7.0
The dining experience offers a good range of dishes but can be rather costly.
Facilities
8.0
The hotel facilities are well-equipped and cater to various needs.